Can I track all my customers purchase history in CaratIQ?

Yes, just navigate to their customer profile and you can see all in-person or online purchases they have ever made, including Shopify/Woocommerce orders

Does CaratIQ offer customer analytics?

Yes, CaratIQ provides detailed analytics on your jewelry customers allowing you to see how much they have spent over time and on which types of items

Does CaratIQ track customers across multiple jewelry stores?

Yes, CaratIQ works on as many jewelry stores as you want seamlessly. Customer and order information get synced across stores instantly

Can I save my customers birth dates in CaratIQ?

Yes, you can save any important customer date or information under your customers' user profiles

Increase Sales and Retention with CaratIQ's CRM Software For Your Jewelry Store

Maximize customer satisfaction and sales growth by getting the power of CaratIQ's advanced jewelry CRM software

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Increase Sales and Retention with CaratIQ's CRM Software For Your Jewelry Store

About

Welcome to Our Jewelry CRM Software

Improve your customer relationships and optimize your jewelry business with our powerful Customer Relationship Management (CRM) software. CaratIQ’s CRM solution is specifically designed for jewelry stores, providing capabilities to manage leads, cultivate customer relationships, and increase sales. CaratIQ’s jewelry CRM module enables individualized customer experiences for small boutiques and large retailers alike.

Features

Overflowing with useful features

Take your jewelry business to new heights with our CRM Software

Overview

Customer dashboard

Simplify lead capture, tracking, and conversion processes, including customer data management, to optimize sales funnel effectiveness and increase revenue

Efficient pipeline

Prioritized follow-ups

Automated workflows

Personalization

Detailed customer profiles

Create detailed customer profiles in your jewelry store to have personalized interactions, understand preferences, and deliver memorable experiences

Personalized interactions

360-degree view

Custom fields

Organized

Unified activity tracking of your Jewelry Store

Track all interactions your customer has across every channel. Yes, that’s right, in person, online, over the phone and much more

Work orders

Emails

Purchases

Unified activity tracking of your Jewelry Store

Caring

Customer notes

Take down notes on your customers preferences and special moments, so they always come back to your jewelry store

Personalized customer experience

Enhanced customer engagement

Improved customer loyalty

Organization

Order history

Keep a comprehensive record of all customer jewelry orders for easy reference and analysis, having personalized customer interactions

Detailed transaction records

Seamless order tracking

Customer purchase patterns

Customer Engagement

Deals tracking

Track all your customer’s jewelry wishlists and potential buys and have them buy from you over time

Comprehensive tracking system

Proactive purchase insights

Fosters customer loyalty

Documents

File storage

Securely store and organize files related to your jewelry business for easy access and reference

Centralized storage

Secure access controls

Easy file retrieval

Communication

Multi-channel engagement

Engage customers via email, SMS, calls, and chat directly from the CRM platform, ensuring seamless communication

Seamless communication

Consistent messaging

Improved responsiveness

Analytics

Reporting and insights

Analyze customer data, track performance metrics, and identify trends to make data-driven decisions for your jewelry store and optimize sales strategies

Data-driven decisions

Performance tracking

Trend identification

A Complete Platform

Take your jewelry business to the next level

Point of sale (POS)

Simplify in-store transactions with our user-friendly POS system, guaranteeing a seamless, fast, and effective checkout process, significantly improving the shopping experience for staff and customers alike

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Efficient Order Management

Barcode Scanning

Quick Item Lookup

Product Catalog Management

Point of sale (POS) for jewelry business

FAQs

Frequently asked questions about CRM software for Jewelry Stores

Need something cleared up? Here are our most frequently asked questions

Yes, you can connect your email and text customers from CaratIQ without having to login to your email or use your phone. Emails and messages will come from your number/email address

Still have a questions?

Can’t find the answer you’re looking for? Please chat to our friendly team