If you own a jewelry business and are looking to streamline operations, improve customer service, and boost your sales; having a management system customized specifically for jewelry stores is an absolute necessity.

In this guide, we’ll quickly explore the top jewelry store management softwares available in 2024. Once you finish reading this article, you’ll be ready to pick the perfect one for you, as we’ve narrowed it down to the best to help make your decision process easy and fast.​

Editor’s Note: Our team is dedicated to providing unbiased and well-researched reviews to help you choose the best jewelry store management software. We thoroughly reviewed the top providers, narrowing down the list to include only the most reliable jewelry store management systems. Each software was evaluated across key criteria, including quality of: Inventory Management, POS System, CRM capabilities, Sales and Reporting, Security and Compliance, Customization and Scalability, User Support, and Cost. Our ratings are based solely on our independent analysis, ensuring that you receive trustworthy information to guide your business decisions.

#1 - CaratIQ - Best Overall

CaratIQ is a cutting-edge software designed specifically for the unique demands of jewelry businesses. With a comprehensive suite of features, it simplifies operations, improves customer relationships, and supports business growth. Here’s why CaratIQ is the top choice for jewelers:

Inventory Management

Track Layaways: Ensure that reserved items are securely tracked and not sold to other customers, providing peace of mind for both the store and the customer.

Memo/Consignment Orders: Manage inventory that’s on loan or consignment, keeping a close eye on deadlines and ownership to avoid costly mistakes.

Per Case Inventory: Organize and manage inventory at the display case level, making it easier to locate and control specific items.

Multi-Store Management: Whether you have one location or several, CaratIQ’s advanced inventory management system supports accurate stock level reporting across all stores.

Jewelry-Specific Categories: Customize your inventory system with categories designed for the jewelry industry, such as gemstones, metal types, and more.

Point of Sale (POS) System

Intuitive Interface: CaratIQ’s easy-to-use POS system makes transactions smooth and efficient for the staff, improving the customer experience.

Integrated Inventory Tracking: Real-time updates ensure that your inventory levels are always accurate, reducing the risk of under selling or over selling.

Layaway and Loyalty Programs: CaratIQ manages layaway payments, rewards loyal customers with points, and handles partial payments directly through the POS system.

Customer Relationship Management (CRM)

Comprehensive Communication Tracking: Keep a detailed record of every customer interaction, including emails and SMS, all within the platform.

Automated Messaging: Send personalized emails and texts directly from CaratIQ, including automated reminders for birthdays, anniversaries, and special promotions.

Customer Reviews and Wishlists: Automatically request customer reviews and maintain wishlists to personalize the shopping experience.

Sales and Reporting

Detailed Sales Analytics: Analyze sales by category, employee, or store to identify trends and optimize performance.

Gross Margin and Tax Reporting: Access critical financial data, including gross margins and sales tax reports, with the ability to export in CSV or PDF formats.

Automated Reports: Receive daily or weekly reports automatically, keeping you informed of your store’s performance without the need for manual checks.

Security and Compliance

User Permissions: Set specific access levels for different users, ensuring that sensitive data is protected and compliance is maintained.

Customization and Scalability

Unlimited Growth: CaratIQ supports unlimited stores, employees, and entities, making it ideal for expanding businesses.

Flexible Customization: Customize CaratIQ to your specific needs with custom fields, ensuring it aligns perfectly with your business operations.

Integrations

Ecommerce: Easily integrate with leading e-commerce platforms such as Shopify, Woocommerce and Magento, allowing for easy online sales management and eliminating the need for manual inventory updates.

Accounting: Simplify your accounting processes by integrating with QuickBooks, Xero or Sage, ensuring that your financial data is always up-to-date and accurate.

Payment Providers: CaratIQ integrates with various payment providers, offering flexibility and convenience for both you and your customers.

User Support and Training

Global Support: Benefit from superior support across multiple time zones, with various contact options available.

Comprehensive Onboarding and Documentation: Get started with thorough training and detailed documentation to help you maximize the potential of CaratIQ.

Modern Features for Today’s Jewelers

Cloud-Based Access: Unlike older softwares, CaratIQ is cloud-based, allowing you to manage multiple locations simultaneously from anywhere

E-commerce Integration and Websites: Seamlessly integrate with platforms like Shopify and WooCommerce, eliminating the need for manual inventory updates or get a free CaratIQ e-commerce website.

Omni-Channel Communication: Engage with customers across various channels, including email, SMS, and calls, all from within CaratIQ.

Cost

Starting at $3,600 / year

User Reviews:

#2 - Edge

The Edge is one of the most widely used software solutions in the jewelry industry, known for its mature set of features tailored to the specific needs of jewelry stores.

Inventory Management

The Edge is known for its inventory management capabilities, covering the essential needs of jewelry stores. It allows stores to manage layaways and memo orders. Despite its strength in these areas, the fact that it is not cloud native makes multi-store inventory management more complex, requiring users to regularly backup their hard drives and have limited access to in-store operations.

Point of Sale (POS) System

The Edge offers a comprehensive POS system that includes features like purchase and sales inventory tracking, over-the-counter buying, and layaway management. Additionally, it manages partial payments, making it a versatile tool for daily store operations. However, its user interface can be difficult to navigate, necessitating extensive staff training, which adds to the overall cost.

Customer Relationship Management (CRM)

While The Edge includes basic CRM functionalities, it falls short in personalization and modern marketing features. Developed when stores mostly served local customers, it lacks the advanced tools needed to automate customer engagement. Although integrations with Clientbook can enhance its CRM capabilities, these are expensive and less seamless than in all-in-one solutions like CaratIQ.

Sales and Reporting

The Edge provides detailed sales and reporting features, allowing stores to analyze sales per category or employee and see GMROI reports. These reports can be exported as PDF files. However, the software’s complexity can make extracting and interpreting these reports more challenging than those of more modern and intuitive systems.

Security and Compliance

The Edge’s lack of cloud support and reliance on local hard drives means that the system is more vulnerable to data loss if it is not regularly backed up. Given the Edge also runs on users’ computers, if their computer breaks down then all their data could be lost. Managing security across multiple locations can be cumbersome.

Customization and Scalability

While The Edge supports multi-store operations and offers some customization options, its lack of cloud-based architecture limits scalability. Stores must set up local networks for each location, which can be time-consuming and prone to technical issues. Moreover, its customization options are not as flexible as those found in more modern, cloud-based systems.

Integrations

The Edge struggles with modern integrations, particularly in e-commerce. It was not built to handle online sales and has limited integration with third party platforms like Shopify and WooCommerce. As a result, stores often have to manually update online inventory, which is time-consuming and prone to errors. While it can integrate with other systems like Podium for omnichannel communication, these integrations are not as seamless or effective as those offered by newer software solutions.

Cost

~ $18,120 / year with integrations (additional fees are not included)

#3 - Valigara

Valigara is a specialized eCommerce and management software designed specifically for the jewelry industry, made for jewelers, diamond manufacturers, and retailers.

Inventory Management

Valigara excels in inventory management with real-time synchronization across all sales channels, which helps prevent overselling and ensures accurate stock levels. The platform supports the creation of virtual inventories to manage various product specifications, providing flexibility in handling a wide range of jewelry products. This capability is particularly valuable for businesses with diverse inventory needs and multiple sales platforms.

Point of Sale (POS) System

The integrated POS system in Valigara supports multi-channel sales, including platforms like eBay, Amazon, and Etsy, ensuring cohesive management of online transactions. This multi-channel integration helps maintain a unified sales strategy and provides a seamless experience for customers across different shopping platforms.

Customer Relationship Management (CRM)

Valigara’s CRM features are designed to enhance customer engagement through client management and automated marketing tools. The platform includes tools for social media and email marketing, which help businesses maintain and grow their customer relationships. While Valigara offers CRM capabilities, it lacks some advanced personalization features found in other solutions.

Customization and Scalability

The platform is highly customizable and scalable, making it suitable for both retail and wholesale operations. This flexibility allows businesses to tailor the software to their specific needs and scale their operations as they grow. Valigara's extensive support resources further contribute to its user-friendly nature, aiding businesses in effectively utilizing the platform’s features.

Limitations

Despite its strengths, Valigara has several limitations. It is not well-suited for retail stores due to its lack of essential retail management features. The platform does not include accounting functionalities, which can be a significant drawback for businesses requiring integrated financial management. Additionally, Valigara lacks comprehensive marketing tools, HR features and does not provide detailed reporting capabilities, such as sales tracking by employee.

Valigara also does not offer website creation services, which means businesses need to rely on other platforms or services to establish and manage their online presence. This absence can be a disadvantage for those seeking an all-in-one solution.

#4 Jewel360

Jewel360 is a newer cloud-based solution for jewelry stores that has been gaining popularity for its more modern architecture. Jewel360’s cloud-based nature makes it accessible from anywhere, a key advantage over older, locally-hosted systems. This accessibility, combined with its aggressive sales tactics, has helped it gain a growing customer base.

Advantages

One of Jewel360’s primary strengths is its flexibility as a cloud-based platform, which allows for easy access and management from multiple locations. This makes it an attractive option for new businesses or those looking to modernize their operations. The platform is designed to cover the essential needs of a jewelry store, including inventory management, sales tracking, and basic point-of-sale (POS) functionalities. Additionally, Jewel360’s ease of use for new adopters is a significant benefit, particularly for stores transitioning from more complex, older systems.

Issues and Limitations

However, Jewel360 is not without its challenges. The platform was originally developed by RainPOS for quilting stores before being adapted for the jewelry industry. This adaptation has led to several issues, as the software was not initially designed with the unique needs of jewelers in mind. As a result, users have reported bugs and limitations that can impact daily operations. For instance, Jewel 360’s integration with QuickBooks is prone to errors, causing significant accounting issues for users. While Jewel360 frequently offers free months of service as a compensation for such issues, such mishaps cause concerns about the platform’s reliability.

Another notable limitation of Jewel360 is the lack of built-in customer relationship management (CRM) and clienteling features, which are essential for modern jewelry businesses. To compensate, users are required to purchase Clientbook, an add-on that costs around $400+ per month. This additional cost can be a burden for businesses looking for a comprehensive, all-in-one solution. Furthermore, Jewel360 does not support custom forms or contracts, which can be a drawback for stores looking to offer personalized experiences.

Support and Scalability Concerns

Customer support is another area where Jewel360 faces criticism. Users have reported that the support provided is inconsistent and not well-suited for managing multiple store locations. This lack of robust support, coupled with the platform’s limited scalability, can be a significant drawback for larger jewelry businesses. While Jewel360 is an option for smaller stores or those just starting, its limitations may become apparent as a business grows and requires more advanced features and support.

#5 - Jewel Cloud

Jewel Cloud is a website builder designed specifically for creating jewelry websites. It is used in conjunction with platforms like WordPress and Shopify to enhance the online presence of jewelry businesses.

Website Building Capabilities

Jewel Cloud excels in helping businesses create attractive, custom jewelry websites. It is designed to work seamlessly with popular platforms like WordPress and Shopify, allowing businesses to showcase their jewelry products online with a professional look and feel. The website builder provides a range of design options and templates that are specifically tailored to the jewelry industry, making it easier to create a visually appealing online store.

Limitations in POS and Inventory Management

One significant limitation of Jewel Cloud is its lack of an integrated Point of Sale (POS) system and inventory management features. Businesses using Jewel Cloud will need to rely on separate systems for managing sales and inventory, which can lead to a fragmented approach to operations. The absence of these features means that businesses must find alternative solutions for handling in-store sales and tracking inventory.

Tracking Capabilities

Jewel Cloud's tracking capabilities for layaway and memo orders are not as robust as those offered by more specialized jewelry management systems. This can be a drawback for businesses that require detailed tracking and management of these processes. The platform’s limitations in this area may require businesses to use additional software or manual processes to manage layaway and memo orders effectively.

Multi-Store Support

Another limitation of Jewel Cloud is its lack of support for multi-store operations. Businesses with multiple locations will find that Jewel Cloud does not offer the necessary features to manage inventory and sales across different stores from a single platform. This can be a significant disadvantage for larger businesses or those looking to expand their operations.

Bottom Line

While CaratIQ stands out for its comprehensive features and modern, user-friendly interface, other options like The Edge, Jewel360, and Valigara each offer unique strengths and limitations.

Evaluate your specific needs—whether it's advanced inventory management, marketing automation, or multi-store support—to find the best fit for your business.

Investing in the right software can significantly impact your efficiency, profitability, and customer satisfaction, positioning your jewelry business for long-term success.

Our Scoring System Explained

To help you evaluate the best jewelry store management software, we used a 9-part scoring system that provides a clear and balanced evaluation. We created this methodology after thoroughly examining several software options and identifying the need for a consistent method of evaluating them based on key criteria.

Each software is evaluated using nine main criteria: inventory management, point of sale (POS) system, customer relationship management (CRM), sales and reporting, security and compliance, customization and scalability, user support and training, cost, and user reviews. These characteristics are weighted and gathered to generate an overall score, allowing you to immediately see how each software measures up.

How We Score Software

All factors in our reviews are scored on a 10-point scale, ranging from 0 to 10. A score of 0 is given only if the software completely lacks an essential feature, which we strive to avoid if any relevant functionality is present. Here’s how the 0-10 scale translates for jewelry store management software:

9.0 – 10: Exceptional in its category (amazing)

7.5 – 8.9: Very good, with minor issues (very good)

6.0 – 7.4: Average performance with notable shortcomings (average)

3.0 – 5.9: Not up to standard (borderline)

1.0 – 2.9: Detracts from overall service (unacceptable)

0: Lacks this important feature entirely

How We Calculate Overall Scores

The nine factors reviewed are weighted based on an overall total of 100%:

Inventory Management: 20%

Point of Sale (POS) System: 20%

Customer Relationship Management (CRM): 15%

Sales and Reporting: 15%

Security and Compliance: 10%

Customization and Scalability: 5%

User Support and Training: 5%

Cost: 5%

User Reviews: 5%

Methodology for Each Factor

Inventory Management

Real-time tracking, barcode integration, and stock alerts.

Point of Sale (POS) System

Ease of use, payment processing options, and customizable receipt/invoice generation.

Customer Relationship Management (CRM)

Customer profiles, loyalty programs, and marketing tools.

Sales and Reporting

Sales analytics, performance tracking, and the ability to generate custom reports.

Security and Compliance

Data encryption, regulatory compliance, and user permissions.

Customization and Scalability

Ability to tailor features to specific needs and support business growth.

User Support and Training

Availability and quality of customer support, training resources, and community forums.

Cost

Pricing structure, return on investment, and availability of free trials.

User Reviews

Customer feedback, ratings, and testimonials from various platforms.